City Care Hospital - Your Health Our Priority
All Questions
General
Appointments
Insurance
Services
Emergency

What are your hospital visiting hours?

Our visiting hours are:

  • General Wards: 4:00 PM - 6:00 PM (Daily)
  • ICU/CCU: 5:00 PM - 5:30 PM & 6:30 PM - 7:00 PM
  • Maternity: 3:00 PM - 4:00 PM & 6:00 PM - 7:00 PM

Maximum 2 visitors per patient at a time. Children under 12 are not allowed in patient areas.

What documents should I bring for my first visit?

Please bring the following documents:

  • Valid government ID (Aadhar, Passport, Driver's License)
  • Insurance card and details
  • Previous medical records, if any
  • List of current medications
  • Doctor's referral letter (if applicable)

How can I book an appointment?

You can book an appointment through multiple ways:

  • Online: Visit our website and use the online booking form
  • Phone: Call us at +91 12345 67890
  • Mobile App: Download our City Care app from Play Store
  • In Person: Visit our reception desk

How early should I arrive for my appointment?

Please arrive at least 15-20 minutes before your scheduled appointment time to complete registration and paperwork. For first-time visitors, we recommend arriving 30 minutes early.

Which insurance providers do you accept?

We accept most major insurance providers including:

  • Star Health Insurance
  • Apollo Munich
  • ICICI Lombard
  • New India Assurance
  • United India Insurance
  • Bajaj Allianz

Please contact our insurance desk to verify your coverage.

What medical specialties are available?

We offer comprehensive medical services across multiple specialties:

  • Cardiology
  • Neurology
  • Orthopedics
  • Gynecology
  • Pediatrics
  • Ophthalmology
  • Dermatology
  • Pulmonology

Do you offer diagnostic services?

Yes, we have a fully equipped diagnostic center offering:

  • MRI and CT Scans
  • Digital X-Ray
  • Ultrasound
  • ECG and ECHO
  • Blood Tests and Pathology
  • Stress Tests

Services available 24/7 for emergencies.

Is your emergency department open 24/7?

Yes, our emergency department is open 24 hours a day, 7 days a week, 365 days a year. We have a dedicated team of emergency physicians, nurses, and support staff always ready to provide immediate care.

Emergency Hotline: +91 12345 67890

Do you provide ambulance services?

Yes, we have a fleet of well-equipped ambulances available 24/7. Our ambulances are staffed with trained paramedics and equipped with life-support equipment. To call an ambulance, dial our emergency number: +91 12345 67890.

What are your payment options?

We accept multiple payment methods:

  • Cash
  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • UPI Payments (Google Pay, PhonePe, Paytm)
  • Net Banking
  • Health Insurance (cashless if pre-approved)
  • Company tie-ups and corporate packages
Quick Help

Need Immediate Assistance?

Choose from these quick options for faster resolution

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Speak directly with our support team

+91 12345 67890

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support@citycare.com

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